IS ANY DATA STORED WITHIN THE APP?
No data is stored within the app and it is stored within the cloud using the best-class data security protocols and software.
FAQs
Got a question? Don’t worry. We’ve collected the most commonly asked questions about our products, all in one place.
I CANNOT UPLOAD MY DOCUMENTS, WHAT SHOULD I DO?
The app will provide guidance on providing an acceptable image. It will also allow 3 attempts. Please ensure the document has all four corners in view, there is no glare or shadowing and all information is clear and in view.
HOW DO I SUBMIT FURTHER DOCUMENTS?
In order to submit additional documents, you would need to access the Credas app using your registration code then select ‘Scan ID Document’.
WHAT DOCUMENTS DO I NEED TO PROVIDE?
The business you are verifying on behalf of will outline the documents they require you to provide. If you need any assistance, please contact them and they can confirm.
HOW DO I USE THE CREDAS APP?
Please see a link to our mobile app user guide, which shows each step you need to take : mobile app user guide
IS THIS SERVICE CERTIFIED?
We are ISO27001 accredited for information security.
