HOW CAN WE HELP YOU?
APP USERS
Been asked to verify your identity using Credas? Follow the link below to contact our support team.
Contact Customer Support
PARTNER SUPPORT
Already partner with Credas, then click the button below to access our Support Portal or raise a ticket.
Contact Partner Support
SALES ENQUIRY
Interested in using Credas within your business? Find out more about what we can do for you by booking a demo.
Book a Demo
FREQUENTLY ASKED QUESTIONS
WHO ARE CREDAS?
Credas is an award-winning digital identity verification provider with a global reach. We are certified against the UK Government's Digital Identity and Attributes Trust Framework.
WHICH DEVICES ARE SUPPORTED?
The Credas mobile App can be used on all iPhone and Android devices with a suitable memory to support the App as advised from time to time and requires iOS 13.0 or later (for Apple) and 6.0 or later (for Android). The web App can be used on the latest versions of Chrome, Edge, Safari, and Firefox.
Do you have any data management certifications?
At Credas, we understand the critical importance of safeguarding your data. That's why we are proud to be ISO/IEC 27001 certified. This prestigious certification demonstrates our commitment to the highest standards of information security management
How do I verify my ID
If you have been asked by one of our customers to verify your identity then you will need to download the Credas app and input the registration code sent to you. Alternatively you can complete the process using our online portal.
HOW LONG DOES A CREDAS CHECK TAKE?
The Credas mobile app has been designed to be secure, quick and easy to use, enabling you to verify in less than a minute.
HOW LONG IS DATA HELD?
As the data processor, the length time we hold your data for depends on our clients requirements. Please contact the company that has requested the ID check to confirm the data retention period.
