RECEIVED AN SMS OR EMAIL ASKING YOU TO VERIFY WITH CREDAS?

Many companies use Credas in order to run checks and verify the identity of their customers. If you’ve received such a request, you can download our mobile app to find out which company is asking you to verify your identity with Credas.

Download our iOS App
Download our Android App
Complete via the Credas portal

 

USER GUIDES

Need help completing one of our checks? Find step by step guidance below.

right to rent user guide

WHAT IS CREDAS?

Take a look at some of our most frequently asked questions to
put your mind at ease.

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WHO ARE CREDAS?

Credas is an award-winning digital identity verification provider with a global reach. We are certified against the UK Government's Digital Identity and Attributes Trust Framework.

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HOW DOES IT WORK?

On the Credas app, you’ll be prompted to take a photo of your ID, and then take a photo of your face. Our software will then be able to determine that your ID and the picture of your face are a match with each other.

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WHAT IS THE CREDAS APP USED FOR?

Credas offers businesses a simple, quick and secure solution to regulated markets that require real-time identity verification.

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HOW LONG IS DATA HELD?

As the data processor, the length time we hold your data for depends on our clients requirements. Please contact the company that has requested the ID check to confirm the data retention period.

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HOW LONG DOES A CREDAS CHECK TAKE?

The Credas mobile app has been designed to be secure, quick and easy to use, enabling you to verify in less than a minute.

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HOW DO I CHECK MY RESULTS

If you have completed a Credas ID check, you will need to contact the business that issued your invite to discuss the results.

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IS ANY DATA STORED WITHIN THE APP?

No data is stored within the app and it is stored within the cloud using the best-class data security protocols and software.

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I CANNOT UPLOAD MY DOCUMENTS, WHAT SHOULD I DO?

The app will provide guidance on providing an acceptable image. It will also allow 3 attempts. Please ensure the document has all four corners in view, there is no glare or shadowing and all information is clear and in view.

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HOW DO I SUBMIT FURTHER DOCUMENTS?

In order to submit additional documents, you would need to access the Credas app using your registration code then select ‘Scan ID Document’.

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WHAT DOCUMENTS DO I NEED TO PROVIDE?

The business you are verifying on behalf of will outline the documents they require you to provide. If you need any assistance, please contact them and they can confirm.  

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IS THIS SERVICE CERTIFIED?

Yes, Credas is certified against the UK Government's Digital Identity and Attributes Trust Framework which independently verified and reviewed annually.

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Do you have any data management certifications?

At Credas, we understand the critical importance of safeguarding your data. That's why we are proud to be ISO/IEC 27001 certified. This prestigious certification demonstrates our commitment to the highest standards of information security management

TRUSTED BY THESE COMPANIES

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STILL UNSURE ABOUT CREDAS?

If you are still unsure about using Credas, please contact whoever has issued the Credas invite. This will most likely be an estate agent, accountant, solicitor or conveyancer.

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